Help & Support
Frequently Asked Questions
How do I engage with the discussion forum?
For detailed instructions on how to engage with the discussion forum, please see the Forum Guide here.
Who do I contact if I need assistance?
If you have any questions about how this event or this website, please contact our Program Directors at [email protected]. For help with your meditation practice, contact your Meditation Instructor (MI).
What is a Meditation Instructor (MI)?
We assign MIs within all Dharma Ocean programs so that each participant has the opportunity to interact directly with someone who is experienced in and knowledgeable about the teachings and practices of this somatic lineage. All Dharma Ocean MIs have gone through extensive training and practice.
Who is my Meditation Instructor (MI)?
You will find an opening message from the Sutrayana Leadership Team and a personal introduction from your MI in your group’s discussion forum when this program begins. This introduction thread will also allow you to learn who your forum peers will be through this event.
How do I download the audio files?
All audio will be located in the right column under Downloads. To download, click on the title of the audio for that particular teaching. At the end of this online program, a zip archive of all audio will be provided.
Can I download audio files to my iPhone/iPad?
You may use your iPhone and/or iPad to view the videos in the course, and to stream the course audio. Unfortunately, you cannot download audio files directly to your iPhone/iPad. Instead, you’ll need download the files to a desktop or laptop computer first, and then transfer those files to your mobile device via iTunes. Visit Apple to learn more.
Will Live Talks be recorded?
All biweekly Live Talks for this course will be recorded and posted to the website. If you are not able to be at your computer during this portion of the program, you will be able to access the recorded version at your own convenience.
How do I convert Mountain Time (MST/MDT) to my local time zone?
The Live Talks for this program are scheduled according to Mountain Time (MST/MDT). There are many time zone converters available online. You might try this Time Zone Converter or check out the World Clock. You could also simply add Denver or Boulder to your desktop or mobile device clocks.
When and where can I participate in the Live Talks?
Visit the Live Talks page to see the schedule of upcoming gatherings with links and call-in information. Recordings of the events will typically be uploaded to this page within 48 hours.
Can I ask a question during a Live Talk even though I am unable to attend?
You may raise a question in advance of a Live Talk by emailing [email protected].
How do I change my password?
You can reset your password in your account settings by clicking the grey circular avatar icon in the upper right of the window. Click settings from the dropdown menu. Here you can change your password, update your profile image, and adjust email settings.
If you lose access to your account please click "Forgot Password" beneath the login at https://online.dharmaocean.org/login.
How do change my profile picture?
You can upload a profile picture which will appear next to your name in the Open Discussion Areas. To upload a profile image, click on the profile icon at the top right corner of the menu, then click Settings. From the settings page, click the Change Avatar button and upload an image from your device.
