Help & Support
Frequently Asked Questions
Who do I contact if I need assistance?
If you have any questions about how this online course works, or about this website, please contact the Program Coordinator at [email protected]. For help with your meditation practice, please email your meditation instructor (if chosen), participate in a discussion group, or email your question to the coordinator for possible discussion at the live weekly community gatherings with Reggie and Caroline.
Where can I find the recommended readings for the course?
You can find the recommended readings for each unit in the 'Study Questions and Readings' section of each unit. The recommended text for the course is Reggie's book The Practice of Pure Awareness from Shambhala Publications.
What is a Meditation Instructor (MI)?
We offer the opportunity to work with an MIs so that each participant has support in their practice and can interact directly with someone who is experienced and knowledgeable about the view, teachings and practices of this lineage. Each Dharma Ocean MI has gone through extensive training and practice. You can choose whether you would like to work with a MI and join a discussion group in the participant survey that you will receive by email during the first week of the course.
Who is my Meditation Instructor (MI)?
If you request a meditation instructor (in the opening survey), you will be contacted by your MI during the second week of the course via email. The MI will host video calls for your discussion group via Zoom. You will also have an opportunity to meet 1:1 to discuss your practice.
How do I download the audio files?
In the Talk section of the Unit, you will find a link to download the audio in the right column. Click on the title of the audio for that particular teaching. At the end of this online course, a zip archive of all the audio teachings will be provided.
Can I download audio files to my iPhone/iPad?
You may use your iPhone and/or iPad to view the videos in the course, and to stream the course audio. Unfortunately, you cannot download audio files directly to your iPhone/iPad. Instead, you’ll need download the files to a desktop or laptop computer first, and then transfer those files to your mobile device via iTunes. Visit Apple to learn more.
When and where can I participate in the Community Gatherings?
Visit the Community Gatherings page to see the schedule of upcoming broadcasts with links and call-in information. Recordings of the Community Gatherings will be uploaded to this page within 48 hours of the live broadcast.
How can I ask a question for the Live Community Gatherings?
You may ask a question for the Live Community Gatherings by emailing [email protected].
Will Community Gatherings be recorded?
The Community Gatherings with Reggie and Caroline will be recorded and posted to the website. If you are unable to be at your computer during the live portion, you will be able to access the recorded version to view at your own convenience.
How do I convert Mountain Time (MST/MDT) to my local time zone?
The Community Gatherings for this course are scheduled according to Mountain Time (MST/MDT). There are many time zone converters available online. You might try this Time Zone Converter or check out the World Clock. You could also simply add Denver or Boulder to your desktop or mobile device clocks.
How do I change my password?
You can reset your password in your account settings by clicking the grey circular avatar icon in the upper right of the window. Click settings from the dropdown menu. Here you can change your password, update your profile image, and adjust email settings.
If you lose access to your account please click "Forgot Password" beneath the login at https://online.dharmaocean.org/login.
How do change my profile picture?
You can upload a profile picture which will appear next to your name. To upload a profile image, click on the profile icon at the top right corner of the menu, then click Settings. From the settings page, click the Change Avatar button and upload an image from your device.
